SCALT Business Webinar Series is sponsored by various partners with information that cover administrative functions of licensed trades business including budgeting, marketing, human resources, pricing and more.

As a SCALT member, you can access these valuable courses below to watch and learn at the time that is most convenient for you. You can also view and register for upcoming webinars. This can be provided as a resource to your staff.

HR Basics for Managers
What to do and how to do it, when employee management needs attention. The basic meaning of human resource management includes the way of managing employees or people in the organization.

Communication Tactics
Learn how to communicate through the telephone and email prospects and clients that will let them know you KARE about them!

KPI’s What Are They & How To Achieve Them
A company should always measure its performance against itself, but industry Key Performance Indicators specify the ball park in which the game is played. This seminar will provide the current KPI’s that a company should be tracking and provide ideas on how to improve them.  Presented by: Vicki LaPlant, Service Roundtable

How To Market in the HVAC & Plumbing World
Marketing is the lifeblood of your business. But it’s easy for contractors to become overwhelmed by constant phone calls from media reps without having a plan of how to grow their business through marketing. How should you spend your money?  Should you include television and billboard? What is the best use of my advertising dollars? Presented by: Effective Media Solutions

Marketing & Selling to Women
She holds the key to everything and anyone who passes beyond the threshold, and she is the key decision-maker in service purchases, but do you know how to talk to her or even where to find her? In this webinar, you will learn what she hears, where she hears it, and three key things you should know about her to get her attention.
Presented by: Vicki LaPlant, Service Roundtable Business Coach and Trainer

Apprenticeship Carolina
Interesting in setting up an apprenticeship program in your company, but don’t know where to start.  There are grant funds available.
Watch this video.

How to Explain the Cost of Doing Business to Employees
Do technicians and salespeople complain about the prices that the company establishes? Do employees sometimes think that their hourly wage or base salary is the only cost of doing business? This session will provide participants several examples of how to demonstrate to employees the real cost of doing business in a way that will open their eyes. Participants will be able to take these examples back to their business to use with employees.
Presented by: Vicki LaPlant, Service Roundtable Business Coach and Trainer

Relentless Recruiting
You can’t grow your business if you can’t find, hire and keep the right people.  Why is it that some companies can’t find qualified personnel while other  companies always have a flood of applications and get to pick and choose?  Why are some companies always fighting the turnover battles, while other companies routinely keep their best employees for 20-30 years?  Learn how to build a recruiting pipeline, attract the kind of employees you want, and keep them with you for  years.
Presented by: David Helmer, CFO Service Roundtable and HVAC Industry Influencer

Allocating Overhead & the Power of Pricing
Intuitively contractors know that service causes considerably more overhead costs in a company than installations do. This session provides a simple way of allocating overhead between service and installation based on labor. But most importantly, during the session the power of using overhead allocation to be creative in margin production during the shoulder seasons is emphasized.
Presented by: Vicki LaPlant, Service Roundtable Business Coach and Trainer

Psychometrics Simplified/
Part One
If you are dealing with sweating ductwork and want to identify the problem AND come up with real solutions, this one is for you!  Why not bring in your installers and technicians, buy them pizza and allow them to take advantage of this informative webinar. Our own, Joey Henderson, Program Director for the HVAC Program at Midlands Technical College and HVAC Consultant will boil down this complex subject to more “user-friendly” terms.

How to Teach My Technicians to Sell
Contractors, you have been asking us for this!  It is common for technicians to show up on a call, spot the first problem they see, quote a price to fix it, then move to the next call.  Unfortunately, the first thing you see is rarely the only thing wrong.  Only focusing on that first problem can almost cause a callback when something else goes wrong.  Learn tips on how you can turn your technician’s call into a closed sale.

Building Code Officials Around The State

York County/City of Rock Hill

Berkeley & Dorchester County

City of Beaufort and Bluffton

City of Greenville, Spartanburg and Greer