Thursday, March 24

6:00 – 7:00 pm Welcome Reception (come meet up with friends and go out to dinner) – The Plaza (outside Palisades).

Friday, March 25

8:00 – 9:00 am Breakfast – Center/East

9:05 – 10:05 am Breakout Sessions

• Succession Planning Part 1 – West B

• Secret Sauce to Customer Service – West A

• Understanding the Differences Between the Top Three Residential Blower Motors – Center/East

10:05 – 10:20 am Break

10:20 – 11:20 am Breakout Sessions 2

  • Succession Planning (Part II) – West B
  • Secret Sauce to Customer Service (Part II) – West A
  • Understanding the Differences Between the Top Three Residential Blower Motors – Center/East
  • Training on Viega Press Products for Natural Gas and Chilled water applications for copper and steel pipe installs – West C

11:20 – 12:30 pm Lunch/Awards/Legislative Update – Palisades ABC

12:30 – 3:30 pm Trade Show – Palisades DEFGH

6:00 – 9:00 pm Casino Night – Palisades ABC

Saturday, March 26

9:00 – 10:00 am Breakfast – Center/East

10:00 – 11:00 am The Power of Consistency, Weldon Long – Center/East

11:30 – 12:30 am Round Table Discussions – Center/East

  • Owner
  • Technician
  • Customer Service Relations

12:30 – 1:30 pm Gold Member Q&A Lunch with Keynote Speaker Weldon Long – West A