Thursday, March 24
5:00 – 6:00 pm New Member Welcome Reception
6:30 – 7:30 pm Welcome Reception (come meet up with friends and go out to dinner).
Friday, March 25
8:00 – 9:00 am Breakfast and Vendor Live Ads
9:05 – 10:05 am Breakout Sessions 1
- Succession Planning
- Cultivating Excellent Customer Service
- Understanding the Differences Between the Top Three Residential Blower Motors
10:05 – 10:15 am Break
10:15 – 11:15 am Breakout Sessions 2
- Succession Planning
- Cultivating Excellent Customer Service
- Understanding the Differences Between the Top Three Residential Blower Motors
- Training on Viega Press Products for Natural Gas and Chilled water applications for copper and steel pipe installs
11:20 – 12:30 pm Lunch/Awards/Legislative Update
12:30 – 3:30 pm Trade Show
6:00 – 9:00 pm Casino Night
Saturday, March 26
9:00 – 10:00 am Breakfast
10:00 – 11:00 am The Power of Consistency, Walt Weldon
11:30 – 12:30 am Round Table Discussions
- Owner
- Technician
- Customer Service Relations
12:30 – 1:30 pm Gold Member Q&A Lunch with Keynote Speaker Walt Weldon
