Thursday, March 24

5:00 – 6:00 pm New Member Welcome Reception

6:30 – 7:30 pm Welcome Reception (come meet up with friends and go out to dinner).

Friday, March 25

8:00 – 9:00 am Breakfast and Vendor Live Ads

9:05 – 10:05 am Breakout Sessions 1

  • Succession Planning
  • Cultivating Excellent Customer Service
  • Understanding the Differences Between the Top Three Residential Blower Motors

10:05 – 10:15 am Break

10:15 – 11:15 am Breakout Sessions 2

  • Succession Planning
  • Cultivating Excellent Customer Service
  • Understanding the Differences Between the Top Three Residential Blower Motors
  • Training on Viega Press Products for Natural Gas and Chilled water applications for copper and steel pipe installs

11:20 – 12:30 pm Lunch/Awards/Legislative Update

12:30 – 3:30 pm Trade Show

6:00 – 9:00 pm Casino Night

Saturday, March 26

9:00 – 10:00 am Breakfast

10:00 – 11:00 am The Power of Consistency, Walt Weldon

11:30 – 12:30 am Round Table Discussions

  • Owner
  • Technician
  • Customer Service Relations

12:30 – 1:30 pm Gold Member Q&A Lunch with Keynote Speaker Walt Weldon