Thursday, March 24
6:00 – 7:00 pm Welcome Reception (come meet up with friends and go out to dinner) – The Plaza (outside Palisades).
Friday, March 25
8:00 – 9:00 am Breakfast – Center/East
9:05 – 10:05 am Breakout Sessions
• Succession Planning Part 1 – West B
• Secret Sauce to Customer Service – West A
• Understanding the Differences Between the Top Three Residential Blower Motors – Center/East
10:05 – 10:20 am Break
10:20 – 11:20 am Breakout Sessions 2
- Succession Planning (Part II) – West B
- Secret Sauce to Customer Service (Part II) – West A
- Understanding the Differences Between the Top Three Residential Blower Motors – Center/East
- Training on Viega Press Products for Natural Gas and Chilled water applications for copper and steel pipe installs – West C
11:20 – 12:30 pm Lunch/Awards/Legislative Update – Palisades ABC
12:30 – 3:30 pm Trade Show – Palisades DEFGH
6:00 – 9:00 pm Casino Night – Palisades ABC
Saturday, March 26
9:00 – 10:00 am Breakfast – Center/East
10:00 – 11:00 am The Power of Consistency, Weldon Long – Center/East
11:30 – 12:30 am Round Table Discussions – Center/East
- Owner
- Technician
- Customer Service Relations
12:30 – 1:30 pm Gold Member Q&A Lunch with Keynote Speaker Weldon Long – West A
