SCALT held its Inaugural Leadership Summit in 2023 in Columbia SC for contractors to get a jumpstart in 2023 with their team. This one day event designed to bring your leadership team for an action packed day on customer service. Thank you to sponsor Federated Insurance.
Steve Coscia with Coscia Communications on Customer Service Superiority. Successful service companies dominate their marketplace by NOT blending in. They differentiate their services and deliver exceptional customer experiences. In this seminar, you will learn how to leverage common sense behaviors into relationship building strategies. This seminar is for anyone who interacts with customers – technicians, office staff, installers, supervisors, etc.
Other sessions included: Leadership, Pre-apprenticeship programs, HVAC Regulation Changes and Diversify Your Business.
* Gold contractors receive $300 in education dollars to use at this event, the Duct Training, and Virtual Technical Training throughout the year. To use your dollars for this event call 800-395-9276 or indicate you want to use your dollars on the registration form and we will call you.