Consumer Info

As a Consumer You Should:

• Ask the contractor for his or her license number and then verify it using the LLR website.
• Ask if the contractor is a member of an industry association where he or she can stay up-to-date with the latest changes and technology.
• Ask if the contractor and his/her technicians are provided with continuing education. NATE certification is recognized across the industry and country as proof of testing and knowledge of modern technology and systems.
• Ask friends, neighbors and co-workers for referrals.
• Ask contractors for customer references and call them. Ask about the contractor’s installation or service performance and if the job was completed on time and within budget.
• Ask your contractor about local utility or manufacturer programs that may help you purchase higher efficiency equipment.

Your Contractor Should

SCALT believes your contractor should:

• Be licensed by the SC Department of Labor, Licensing and Regulation (LLR).
• Know the state and local laws and regulations and comply with them.
• Carry the proper insurances to protect you, themselves and their employees.
• Maintain education, training and knowledge in the latest technologies and procedures; particularly in how to properly size the equipment (Manual J) and design the ductwork (Manual D) to best suit your specific situation.
• Inspect your current system.
• Inspect your duct system (if applicable) for air leaks and insulation and measure airflow to make sure it meets manufacturers specifications.
• Listen to your problems and cares about your comfort.
• Provide a written, itemized estimate.
• Show you how to care for your system on a daily basis.
• Offer planned preventative maintenance service(s).
• Follow up with you to make certain that you are satisfied with the service and with your new system.
• If a new system is necessary, your contractor will perform a Manual J® load calculation.