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"Industry KPI's – What Are They & How to Achieve Them?"

WEDNESDAY, October 07, 2020

12:00 PM – 12:45 PM


A company should always measure its performance against itself, but industry Key Performance Indicators specify the ball park in which the game is played. This seminar will provide the current KPI's that a company should be tracking and provide ideas on how to improve them.


Presented by 

Vicki La Plant, Business Coach

Vicki La Plant has 40 years of hvac industry experience working with all sizes of contractors and learning the best practices, systems and ideas from the very best.  After graduating from Dallas Baptist College, Vicki taught high school English for 4 years.  Then she joined Lennox Industries where she worked for over 15 years, serving as Vice-President of Dealer Development and Marketing.  

Vicki became a member of the HVAC Hall of Fame sponsored by Contracting Business in 2017. She received the Tom McCart Consultant of the year award in 2013.  And is a recipient of the distinguished Servant Leader award from Service Roundtable.  After 20 years of owning a consulting and training company specifically focused on the contracting industry, Vicki joined Service Roundtable in 2016 as a business coach and trainer.  The ideas and tools from her training seminars are practical and easily applied in the real world of contracting. 

Thank you to Service Nation for making this complimentary webinar available to our members as one of your many benefits of membership.

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