Learn how to communicate through the Telephone and Email with prospects and clients that will let them know you KARE about them.

Keep Current Customers

Attain New Customers

Recapture Former Customers

Expand Business with Current Customers

Here are a few landmines with both telephone and email correspondence

What not to say on the Telephone:                             

  • “I don’t know.”
  • “I can’t do that.”
  • “You have to ….”
  • “Just a second.”
  • “No.”

Issues people have with Email:

  • Slow Response
  • Poor grammar and unfamiliar acronyms
  • Being copied on every email
  • Too many attachments
  • Lengthy Emails