September 15, 2021
12 p.m.
HR Basics for Managers
HR Basics for Managers – what to do and how to do it, when employee management needs attention. The basic meaning of human resource management includes the way of managing employees or people in the organization. Human Resource Management includes:
- performing job analyses,
- planning of human needs, and recruitment,
- selection of the right people for the right job,
- orientation and training,
- deciding and management of wages and salaries
- ensuring benefits and incentives,
- performance appraisal,
- dispute settlement
- communication with every employee at every level.
- Maintenance of awareness and compliance with local, state and international labor laws.
This webinar will guide you through the most common challenges as it relates to managing people and the best method of handling for the betterment of the individual and the company.
Presented by: Melanie Gentry, President of Comprehensive Employment Solution, Inc., a Service Roundtable Partner. Melanie’s firm is unique as her business employee management support and compliance protection is EXCLUSIVE to HVAC, PLUMBING, and ELECTRICAL residential providers. She understands your business and HR challenges you face.
October 7, 2021
12 p.m.
Compensation Compliance and Payroll Compliance
Compensation Compliance and Payroll Compliance: They are different! Find out why what to look out for, and how to protect your profits.
Complex wage and hour laws are the source of both many headaches for HR and many class-action lawsuits from employees. Even when nonexempt employees are properly paid, businesses can still find themselves in hot water if they don’t keep proper payroll records. Are you complying with the changes to the Fair Labor Standards Act (FLSA) which went into effect January 12, 2020? This change in regulations can greatly impact your requirements? Do you have a payroll compliance checklist? These and other topics will be reviewed.
Presented by: Melanie Gentry, President of Comprehensive Employment Solution, Inc., a Service Roundtable Partner. Melanie’s firm is unique as her business employee management support and compliance protection is EXCLUSIVE to HVAC, PLUMBING, and ELECTRICAL residential providers. She understands your business and the HR challenges you face.
November 3, 2021
12:15 p.m.
Amazing Service Starts Inside
How your CSRs / Dispatchers interact with the customer sets the tone for the total experience the customer will have with your company. This session will focus on the communication aspect of the interaction. The communication process will be divided into the words spoken, the tone of voice used and even body language. (Yes, body language matters even over the phone.) Suggestions will also be made about how to answer price questions over the phone.
Presented by Vicki LaPlant – Service Nation – A SCALT Business Partner
2021 Past Webinars That Can be Viewed in The Video Library
Learn How To Communicate on Email and Telephone
Learn how to communicate through the Telephone and Email with prospects and clients that will let them know you KARE about them!
Keep Current Customers
Attain New Customers
Recapture Former Customers
Expand Business with Current Customers
Here are a few landmines with both telephone and email correspondence
What not to say on the Telephone:
- “I don’t know.”
- “I can’t do that.”
- “You have to ….”
- “Just a second.”
- “No.”
Issues people have with Email:
- Slow Response
- Poor grammar and unfamiliar acronyms
- Being copied on every email
- Too many attachments
- Lengthy Emails
